Refund & Cancellation Policy

1. Plan overview

Navamatch offers three subscription tiers:

• Explorer — Free forever. No payment required.
• Active Search — ₹99 per week or ₹199 per month.
• Premium Matchmaking — ₹499 per month.

All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

2. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until that date. After cancellation, your plan automatically downgrades to Explorer (Free).

For free Explorer accounts, you may delete your account at any time. This removes your profile and data in accordance with our Privacy Policy.

3. Refund policy

Subscription fees are generally non-refundable. We do not offer prorated refunds for partial months or unused weeks.

However, we will review refund requests on a case-by-case basis in the following situations:

• You were charged due to a technical error or billing bug on our end.
• You experienced a service outage that significantly prevented use of paid features for an extended period.
• You were charged after you had already cancelled and the cancellation did not process correctly.

To request a refund, email us at support@navamatch.com within 7 days of the charge, including your registered email address and a brief explanation. We aim to respond within 7 business days.

4. Billing & receipts

Payments are processed securely through Razorpay. You will receive an email receipt after each successful charge. If you do not receive a receipt, check your spam folder or contact us.

Subscriptions renew automatically at the end of each billing period unless cancelled. You can view your next billing date and manage your subscription from your account settings.

5. Downgrades

You can downgrade from Premium to Active Search, or from Active Search to Explorer, at any time. The downgrade takes effect at the end of your current billing period. You will not lose any data, but access to higher-tier features will be restricted once the downgrade is effective.

6. Promotional and trial offers

From time to time we may offer promotional pricing or trial periods. These are governed by the specific terms presented at the time of the offer. Unless stated otherwise, promotional subscriptions convert to standard pricing at the end of the promotional period unless cancelled.

7. Changes to this policy

We may revise this policy from time to time. Material changes will be communicated through the app or by email. Your continued use of Navamatch after changes take effect means you accept the updated policy.

8. Contact

For billing questions, refund requests, or subscription help, please contact:

Karyesh Technologies Private Limited
Email: support@navamatch.com